Quantum Q-EKM User's Guide download pdf (Page 85)

Troubleshooting

Errors Reported By Q-EKM

Quantum Encryption Key Manager User’s Guide 72

EE2E Encryption Read

Message Failure: Internal

error: Invalid signature

type

The message received from the drive or library does not

have a valid signature type.

Ensure that you are running the latest version of Q-EKM

(to determine the latest version, contact your Quantum

Representative).

Turn on Debug on the Q-EKM server.

Try to re-create the problem and gather debug logs.

When finished collecting data, turn Debug off.

If the problem persists, contact Quantum Global Call

Center.

EE31 Encryption

Configuration Problem:

Errors that are related to

the keystore occurred.

Check the key labels that you are trying to use or

configured for the defaults.

If you know that you are trying to use the defaults, then

run the

listdrives -drivename drivename command on the

Q-EKM server to verify whether the drive is correctly

configured (for example, the drive serial number, and

associated aliases/key labels are correct).

If the drive in question has no aliases/key labels

associated with it, then check the values of

default.drive.alias1 and default.drive.alias2.

If this does not help or the alias/key label exists, then turn

on Debug on the Q-EKM server, gather debug logs, and

contact Quantum Global Call Center.

When finished collecting data, turn Debug off.

Error

Number Description Action

1 2 ... 80 81 82 83 84 85 86 87 88 89 90 91 92 93

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Quantum Q-EKM User's Guide Page 85