Quantum Q-EKM User's Guide download pdf (Page 77)

Troubleshooting

What to do if Your Q-EKM Server Fails

Quantum Encryption Key Manager User’s Guide 64

What to do if Your Q-EKM Server Fails

This section covers:

• Single Server Configuration Failure

• Two-Server Configuration Failure

Single Server

Configuration Failure 8

If the single Q-EKM server goes down, the library issues a “failed” RAS

ticket indicating it cannot communicate with the server.

If the Q-EKM server failed due to circumstances within your control (for

instance, a power outage), get it back up and running as soon as possible.

If the server failed and cannot be recovered, contact Quantum Support as

soon as possible to arrange for a disaster recovery installation.

Two-Server Configuration

Failure 8

If the primary Q-EKM server fails, the library “fails over” to the

secondary server and issues a RAS ticket. The library will continue to use

the secondary server for key requests (even if the primary server comes

back online) until it the either the secondary server fails (in which case the

library attempts to “fail over” to the primary server again) or the library

is rebooted. When the primary server comes back online, if you want the

library to go back to using the primary server, you must reboot the

library.

If the primary server is down and the secondary server also goes down,

the library issues a RAS ticket indicating it cannot communicate with the

server.

If a Q-EKM server goes down due to circumstances within your control

(for instance, a power outage), get it back up and running as soon as

possible.

If a Q-EKM server fails and cannot be recovered, contact Quantum

Support as soon as possible to arrange for a disaster recovery installation.

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Quantum Q-EKM User's Guide Page 77