Quantum Q-EKM User's Guide download pdf (Page 84)

Troubleshooting

Errors Reported By Q-EKM

Quantum Encryption Key Manager User’s Guide 71

EE2C Encryption Read

Message Failure:

QueryDSKParameterErr

or: “Error parsing a

QueryDSKMessage from

a device. Unexpected

dsk count or unexpected

payload.”

The tape drive asked Q-EKM to do an unsupported

function.

Ensure that you are running the latest version of Q-EKM

(to determine the latest version, contact your Quantum

Representative).

Check the versions of drive or library firmware and

update them to the latest release, if needed.

Turn on Debug on the Q-EKM server.

Try to re-create the problem and gather debug logs.

When finished collecting data, turn Debug off.

If the problem persists, contact Quantum Global Center.

EE2D Encryption Read

Message Failure: Invalid

Message Type

Q-EKM received a message out of sequence or received a

message that it does not know how to handle.

Ensure that you are running the latest version of Q-EKM

(to determine the latest version, contact your Quantum

Representative).

Turn on Debug on the Q-EKM server.

Try to re-create the problem and gather debug logs.

When finished collecting data, turn Debug off.

If the problem persists, contact Quantum Global Call

Center.

Error

Number Description Action

1 2 ... 79 80 81 82 83 84 85 86 87 88 89 ... 92 93

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Quantum Q-EKM User's Guide Page 84