Quantum Q-EKM User's Guide download pdf (Page 82)

Troubleshooting

Errors Reported By Q-EKM

Quantum Encryption Key Manager User’s Guide 69

EE23 Encryption Read

Message Failure: Internal

error: ”Unexpected

error........”

The message received from the drive or library could not

be parsed because of general error.

Ensure that you are running the latest version of Q-EKM

(to determine the latest version, contact your Quantum

Representative).

Turn on Debug on the Q-EKM server.

Try to re-create the problem and gather debug logs.

When finished collecting data, turn Debug off.

If the problem persists, contact Quantum Global Call

Center.

EE25 Encryption

Configuration Problem:

Errors that are related to

the drive table occurred.

Ensure that the

config.drivetable.file.url is correct in the

KeyManagerConfig.properties file, if that parameter is

supplied.

Run the

listdrives -drivename <drivename> command on the

Q-EKM server to verify whether the drive is correctly

configured (for example, the drive serial number, alias,

and certificates are correct).

Ensure that you are running the latest version of Q-EKM

(to determine the latest version, contact your Quantum

Representative).

Check the versions of drive or library firmware and

update them to the latest release, if needed.

Turn on Debug on the Q-EKM server.

Try to re-create the problem and gather debug logs.

When finished collecting data, turn Debug off.

If the problem persists, contact Quantum Global Call

Center.

Error

Number Description Action

1 2 ... 77 78 79 80 81 82 83 84 85 86 87 ... 92 93

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Quantum Q-EKM User's Guide Page 82