Quantum Scalar 50 LTO-3HH User's Guide Page 193
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- Table of contents
- TROUBLESHOOTING
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Chapter 5 Troubleshooting
Common Problems and Solutions
Quantum Scalar 50 User’s Guide 169
A tape cartridge
(medium) is
reported not
present.
This indicates that the hand could not sense a
tape cartridge in a particular storage slot even
though the inventory reports that it is present.
The system performs optimally when tape
cartridge labels are present.
Check to see if the designated cartridge is
present. If it is, make sure it is properly seated.
(For a tape drive, make sure the cartridge is
completely unloaded.) Then retry the
command.
If the error persists, contact an authorized
Quantum field service engineer see (“Contacts”
on page xx).
A move command
failed.
Check the source and destination slots. The
source slot should hold the cartridge to be
moved; the destination slot should be empty.
Make sure the hand is empty and all actuators
are free of obstruction.
Retry the command.
Reboot the library (see “Reboot Library”
on
page 126). If the problem continues, contact an
authorized Quantum field service engineer see
“Contacts”
on page xx).
A flash memory
error is reported.
Contact an authorized Quantum field service
engineer.
A maximum
temperature
exceeded warning
is displayed.
Turn off the library and allow it to cool down.
Lower the room temperature, if possible, and
increase ventilation around the library.
(If the operating temperature is too high, the
library will automatically shut down until the
temperature drops.)
Problem Corrective Action
- Scalar Series 1
- Contents 3
- Chapter 4 SNMP Trap List 137 5
- Chapter 5 Troubleshooting 164 5
- Appendix A Specifications 177 6
- Glossary 259 7
- Index 261 7
- Audience 17
- Document Organization 17
- Notational Conventions 18
- Scalar 50 library 19
- Scalar 50 Magazine 19
- StorageCare Guardian 0 22
- StorageCare Guardian 24
- Library Description 25
- Overview 26
- Figure 2 Slot Numbering 27
- Scalar 50 SDLT 27
- Figure 3 Slot Numbering 28
- Scalar 50 LTO 28
- Tape Drives 29
- Library Features 32
- Internal Layout 1 34
- Tape Drives 1 36
- DLTSage™ Tape Security 37
- Mixed Media Support 37
- Capacity on Demand 37
- Figure 7 Multiple Library 40
- Stack (Cross Section 40
- Getting Started 42
- Figure 8 Rack Space 43
- Basic Library Operations 45
- Installing Tape Cartridges 46
- Move page located on the 46
- Label (SDLT) 49
- Figure 11 SDLT Cartridges 50
- A B C 1 2 3 L 1 52
- 50 Front Doors 54
- Figure 21 Scalar 50 Cable 59
- Figure 22 Turning On the 60
- Using the OCP 61
- OCP Components 62
- Info menu 63
- Table 13 Cabinet Setup 76
- Load Port Configuration 84
- Figure 45 Load Port Settings 86
- Quantum Scalar 50 Remote 87
- Management 87
- Quantum Scalar 50 Web Pages 88
- Content area 91
- Navigation area 91
- Quick status 91
- Banner area 91
- Figure 52 Statistics Page 100
- Operations 101
- Find barcode 102
- Find Media ID 102
- Select physical/logical 102
- Figure 55 Move Page 105
- Inventory 106
- Drive operations 107
- Bridge links 117
- Quantum 122
- Scalar 50 122
- 2 Click Next to continue 133
- Secure Key 137
- Figure 79 Secure Key Page 138
- Utilities 148
- (see figure 156
- Reference 158
- SNMP Trap List 161
- Chapter 4 SNMP Trap List 162
- Troubleshooting 188
- Chapter 5 Troubleshooting 189
- Common Problems and Solutions 189
- Table 31 Start-up Problems 189
- Table 32 OCP Problems 190
- Table 33 Robotics (Hand) 191
- Problems 191
- Table 34 Problems During 192
- Library Operation 192
- Table 35 OCP LED States 195
- Table 36 SCSI SCB LED 196
- Table 37 Surrogate SCB LED 197
- Table 38 Fibre Channel SCB 198
- Table 39 Power Supply LEDs 199
- Table 40 Tape Drive LEDs 200
- Specifications 201
- Physical Specifications 202
- Performance Specifications 203
- Reliability Specifications 204
- Tape Drive Specifications 204
- Environmental Specifications 205
- SCSI Specifications 205
- SDLTtape Cartridge 206
- Maintenance 206
- Locks and the Hub 208
- Figure 100 Opening the Tape 209
- Cartridge Door 209
- Figure 101 Write Protect 210
- Installing the Scalar 50 211
- Figure 102 Rack Space 212
- Requirements 212
- Installing the Library 214
- Table 51 Library Mounting 216
- Hardware 216
- Figure 103 Rail Adapter 218
- Orientation 218
- Figure 104 Assembling the 219
- Left-Hand Rack Mount Shelves 219
- Mount Shelves 221
- Table 52 Back Mounting 222
- Bracket Orientation 222
- Figure 107 Back Mounting 223
- Brackets 223
- Figure 108 Installing the 224
- in the Rack 224
- Figure 110 Scalar 50 Tape 226
- Drive Numbering 226
- Back of Library 227
- SCSI hostEthernet 227
- System Controller Board 227
- Tape drive 1Tape drive 2 227
- Figure 116 Scalar 50 Cable 230
- Configuration (Stacked) 230
- Power button 232
- Emergency Library Access 237
- Right magazine door 238
- Door releases 238
- Left magazine door 238
- Figure 123 Removing the 239
- Magazines 239
- Repacking the Scalar 50 240
- Shipping 241
- Figure 124 Removing the 243
- Scalar 50 Library 243
- Figure 126 Installing 246
- Figure 127 Installing the 247
- Restraining Bolt 247
- Figure 128 Preparing the 249
- Library for Shipping 249
- Appendix E 250
- Uploading Library Firmware 252
- Ethernet port 253
- Regulatory Statements 259
- Français 267
- Italiano 269
- Simplified Chinese 273
- CISPR-22 274
- Traditional Chinese 275
- Japanese 277
- Industry Canada 278
- Class 1 281
- Declaration of Conformity 282
- Glossary 283
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