Quantum Scalar i40 User's Guide Page 277
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- Table of contents
- TROUBLESHOOTING
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Chapter 10: Troubleshooting
About Diagnostic Tickets
Quantum Scalar i40 and Scalar i80 User’s Guide 249
The library has a number of visual cues to alert you that one or more
diagnostic tickets exist:
• The library’s ticket indicator LED turns on to indicate that at least
one ticket exists (see
Front Panel LEDs on page 257).
• The operator panel displays a health status icon (see Health status
on page 24 for description).
• The Web client displays a subsystem status icon (see Subsystem
Status on page 30).
You can frequently resolve a simple problem yourself, but if the problem
is complex or involves a field replaceable unit (FRU), you will be directed
to contact Quantum Support. Only qualified service technicians can
service FRUs.
Note: During startup, the system may generate Tape Alert ticket(s)
indicating a drive is not assigned to a partition. Note the drive
location on the ticket and review the Library Configuration
report to verify the drive partition assignment.
Viewing, Closing, and
Resolving Diagnostic
Tickets
The initial status of all diagnostic tickets is Unopened. Once you select
the
Resolve button, the ticket status changes to Opened. When you
close the ticket, its status changes to Closed. You can view Opened and
Unopened tickets on both the operator panel and the Web client, but
you can view Closed tickets only on the Web client.
You can view and close diagnostic tickets on both the operator panel
and the Web client, but only the Web client provides a complete
description of the event and guides you through a series of steps to
resolve the issue. It is recommended that you use the Web client to view
and resolve all your diagnostic tickets.
You can close all tickets at once but this is not recommended. It is
recommended that each diagnostic ticket be viewed, analyzed, and
closed individually.
Only one person at a time can resolve a ticket. Multiple users can,
however, view ticket details simultaneously.
If your Web client session goes down while resolving a diagnostic ticket,
you must wait 3 minutes before you can continue resolving the
diagnostic ticket.
- User’s Guide 1
- Quantum Scalar 1
- 40 and Scalar 1
- Contents 10
- Appendix A Specifications 277 11
- Glossary 297 12
- Index 307 12
- Ta b l e s 17
- Product Safety 21
- Statements 21
- System, Safety, and 22
- Regulatory Information Guide 22
- SCSI-2 Specification 24
- Getting More 25
- Information or Help 25
- Worldwide End-User 26
- Product Warranty 26
- Scalar i40 and i80 27
- Supported Versions 27
- Description 29
- Library Components 30
- Robotic System and 31
- Barcode Scanner 31
- 6-66557-XX 32
- Chapter 1: Description 33
- Left magazine 34
- Right magazine 34
- Robot on Y-tray 34
- Ta p e D r i v e s 34
- 6-66556-XX 37
- 6-66561-XX 37
- Half-height tape drives 38
- Standard Features 39
- Licensable Features 40
- Unpacking the Library 43
- 3 Remove the top foam 44
- Figure 7 Removing the Robot 46
- Restraint 46
- Understanding the User 47
- Interface 47
- Operator Panel Layout 48
- Scalar i40 49
- Scalar i80 49
- Table 2 Operator Panel 50
- Functions 50
- Navigating and Editing 53
- Sorting Information in 55
- Ta ble s 55
- Web Client Layout and 55
- Figure 11 Web Client User 56
- Interface - Home Page 56
- Table 3 Web Client Screen 57
- Elements 57
- Menu Trees 59
- Figure 12 Operator Panel 60
- Figure 13 Web Client Menus 61
- Configuring the Library 63
- Using the Setup Wizard 65
- Default Configuration 66
- Configuring Network Settings 66
- Configuring SNMP Settings 70
- Working With Partitions 77
- Automatically Creating 79
- Partitions 79
- Manually Creating 80
- Configuring Cleaning Slots 87
- Configuring I/E Station Slots 90
- Table 4 Scalar i80 I/E Slot 91
- Configuring Control Paths 94
- License Key Certificate 96
- Creating E-mail 100
- Notifications 100
- Web Client 101
- Modifying E-mail 101
- Deleting E-mail 102
- Configuring the Service Port 106
- Using the Web Client 107
- Default Administrator 107
- Creating Local User 109
- Accounts on the Web 109
- Modifying Local User 110
- Operator Panel 112
- Authentication) 115
- Configuring Secure 117
- LDAP on the Library 117
- Configuring LDAP on 117
- Figure 14 LDAP Setup Example 120
- Generating the 123
- Kerberos Service Keytab 123
- Setting the Session Timeout 124
- Configuring System Settings 125
- Logical Serial Number 126
- Addressing 126
- Manual Cartridge 127
- Assignment 127
- Configuring Security Settings 130
- Saving the Library 134
- Configuration 134
- Restoring the Library 135
- Registering the Library 136
- Returning to Default 137
- Home Screen 137
- Advanced Reporting 139
- Advanced Reporting Features 140
- Chapter 5: Advanced Reporting 141
- Forcing CPF Web Client 143
- Figure 17 Tools - Drive 144
- Operations Screen for CPF 144
- Figure 18 Force CPF Screen 145
- Configuring the Drive 146
- Resource Utilization 146
- Configuring the Media 148
- Integrity Analysis 148
- Using Advanced 151
- Reporting Templates 151
- Loading and Reloading 152
- Configuring Media 155
- Security 155
- Viewing, Saving, and E 156
- Viewing the Media Usage Log 157
- Performing Library 163
- Operations 163
- Logging In 164
- Logging in Using the 165
- Logging in Via the Web 165
- Logging Out 166
- Removing Power 167
- Shutting Down the 168
- Completely Removing 172
- Library Power 172
- Emergency Power-off 172
- Procedure 172
- Taking the Library 173
- Releasing Magazines 176
- Manually 178
- Performing Media Operations 179
- Importing Tape 180
- Cartridges 180
- Bulk Loading Tape 183
- Exporting Tape 186
- Cleaning Tape Drives 191
- Valid Cleaning 192
- Importing Cleaning 194
- Exporting Cleaning 196
- Manually Cleaning Tape 198
- Encryption Key 203
- Management 203
- About the EKM License 205
- About Key Reuse 206
- Notes on SKM 207
- Step 1: Upgrade 207
- Firmware 207
- Figure 32 Configuring 212
- Partition Encryption 212
- EKM Path Diagnostics 214
- Running Manual EKM 215
- Path Diagnostics 215
- Enabling Automatic 216
- Certificates 218
- Checking for Current 218
- Installing Quantum 219
- Supplied TLS 219
- Certificates on the 219
- Figure 35 Tools - EKM 220
- Communication Certificate 220
- Installing Your Own TLS 221
- Scalar Key Manager User’s 224
- Figure 36 Checking and 226
- Installing TLS Certificates 226
- Generating Data 227
- Encryption Keys 227
- Sharing Encrypted Tape 231
- Exporting Encryption 232
- Importing Encryption 233
- Exporting Data 234
- Importing Data 236
- Accessing the SKM 237
- Server Logs 237
- Using the SKM 238
- Encryption Key Import 238
- Warning Log 238
- Figure 44 Audit Log Screen 240
- Library 241
- Getting Information About 243
- Viewing Library Information 244
- Viewing System Information 244
- Saving the 251
- Configuration Record 251
- E-mailing the 251
- Viewing the All Slots Report 253
- SKM Encryption Key 257
- Import Warning Log 257
- (with EKM License) 257
- Viewing Partition 259
- Information 259
- Viewing Tape Drive 259
- Updating Firmware 263
- Chapter 9: Updating Firmware 264
- Updating Library Firmware 264
- About Tape Drive 268
- Firmware Autoleveling 268
- Uploading Tape Drive 270
- Firmware Used in 270
- Autoleveling 270
- Deleting Tape Drive 272
- Initiating Tape Drive 273
- Troubleshooting 275
- About Diagnostic Tickets 276
- Viewing, Closing, and 277
- Resolving Diagnostic 277
- Closing Diagnostic 280
- Tickets Automatically 280
- Chapter 10: Troubleshooting 281
- “Not Ready” Messages 282
- Retrieving Tape Drive Logs 284
- Interpreting LEDs 285
- Figure 47 Front Panel LEDs 286
- System Control Board 287
- Fibre Channel 288
- Drive LEDs 289
- Figure 50 Power Supply LED 290
- Prerequisites for Running IVT 291
- Running the Random Move Test 294
- Resetting Factory Defaults 298
- Working With Cartridges 299
- Barcode Label Requirements 301
- Supported Barcode Formats 302
- Installing Barcode Labels 303
- Figure 51 Barcode Label 304
- Orientation 304
- Specifications 305
- Capacity 306
- Environmental Specifications 307
- Air Clearance Requirements 307
- Library Power Specifications 308
- Appendix A: Specifications 309
- Communication Interfaces 310
- Supported Tape Drives 310
- Supported Media 311
- Supported Internet Browsers 311
- Supported Operating Systems 312
- Tape Alert Flag Descriptions 313
- Flag Descriptions 314
- DIAGNOSTIC 319
- Disposal of Electrical and 323
- Electronic Equipment 323
- Glossary 325
- Directory 326
- Arbitrated loop 327
- Control module 329
- Partition 329
- Temps Universel Coordonné 333
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