Quantum DX5000 User's Guide download pdf (Page 16)

StorageCare Guardian

Quantum DX3000 and DX5000 User’s Guide xvi

To contact the Customer Support Department use the following web/ E-mail

addresses:

North/South America: www.quantum.com/askaquestion

Europe/Middle East/Africa: [email protected]

StorageCare Guardian 0

StorageCare Guardian is a remote monitoring and diagnostic solution that enables

Quantum to proactively monitor the health of Quantum products, use diagnostic

data to predict possible failures, and determine whether or not the problem

involves a Quantum product or other critical component in the environment.

Benefits StorageCare Guardian gives the customer added assurance that Quantum will

make sure its products are running optimally to ensure maximum operational

efficiency. Deploying this solution is easy and enables customers to minimize the

costs associated with system downtime and service issues should a problem arise.

More Reliable

Backups

Through continuous 24x7x365 monitoring, StorageCare Guardian proactively

checks Quantum systems for common errors and alerts the customer when a

Quantum product is underperforming. By proactively identifying red flags, the

risk of failed backups and machine downtime can be mitigated.

Faster Resolution

Time

When the system is down, StorageCare Guardian provides the necessary

diagnostics data that enables Quantum to identify the root cause and expedite the

problem resolution process. Problems that used to take days to fix can now be

fixed in minutes. When problems require onsite support, field engineers will have

better information along with the right parts necessary to fix the problem.

StorageCare Guardian allows Quantum to 0

• Monitor diagnostic data related to Quantum products

• Receive alarms that notify Quantum of issues at the customer site

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Quantum DX5000 User's Guide Page 16