Quantum DX5000 User's Guide download pdf (Page 17)

StorageCare Guardian

Quantum DX3000 and DX5000 User’s Guide xvii

• Run diagnostic utilities to more quickly determine the root cause of issues

• Initiate remote connection to remote management interface to get more in-

depth information about the health of your Quantum product.

• Distribute software/firmware upgrades - this will be available as a future

enhancement

Product Features 0

• Continuous Monitoring - Proactive 7x24x365 monitoring of Quantum

products enabling Quantum Support to be alerted on events such as errors or

marginal conditions that are defined by the user.

• Root Cause Diagnosis - Allows Quantum to quickly isolate and identify the

root cause of a problem.

• Rapid Problem Resolution- Quantum can rapidly recommend and/or

implement the corrective actions needed to resolve a problem ensuring

minimal impact to the IT environment.

• Quantum Remote Software Update - Distributed software update capability

allows fast updates to agent software and Quantum hardware installed at

customer sites

• Real-time Data Collection - Instant on-demand or scheduled diagnostic data

collection from Quantum products as well as the ability to run user-defined

data collection scripts from agent.

• Access Management - Customer has full control over Quantum's access rights

and privileges.

• Audit Logging - Audit logs are kept for all communications to and from the

agent.

How it works: 0

1 Customers can download the StorageCare Guardian agent software from

http://www.quantum.com/guardiandownload.

2 Customer installs the StorageCare Guardian agent on any Windows 2000/

2003/XP or Solaris 8/9 server located at the customer’s site.

3 The StorageCare Guardian agent monitors Quantum products, and provides

information and updates to the Quantum Enterprise Server that resides at

Quantum Support.

4 If an error or problem is detected, Quantum queues a request to the

StorageCare Guardian agent for data collection or real-time access to the

system.

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Quantum DX5000 User's Guide Page 17