Quantum SuperLoader 3 User Manual download pdf (Page 9)

Tape Stuck in Drive during Backups or Restores in Backup Exec 9

Quantum SuperLoader 3

Tape Stuck in Drive during Backups or Restores in Backup Exec

When performing backups and/or restores in Backup Exec, a degaussed cartridge loaded

to the drive may result in a stuck tape. The drive will send a 03x53x00 (Media load or

eject failed) back to Backup Exec. Instead of marking the tape as bad, Backup Exec takes

the drive offline.

Stop and restart all services by following these steps:

1 From the Devices tab on Backup Exec, right click on the drive that has been placed

offline and select Online.

2 From the option (radio) buttons at the top of the application, select Tools > Backup

Exec Services.

3 From the Backup Exec Services Manager, select Stop All Services.

a Select Yes to verify that you want to stop all services.

b Once all services have been stopped, select Restart All Services.

4 Once all services have been restarted, right click on the selected Robotic Library and

select Unlock.

5 Using the OCP, issue a Move command to remove the “bad” cartridge from the slot

that it resides in to the mail slot.

6 Lock the loader once the bad cartridge has been removed. Resume normal

operations.

7 If the tape still remains stuck, proceed to Tape Removal - Removing Top Cover on

page 10.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 ... 17 18

No comments

Quantum SuperLoader 3 User Manual Page 9