Quantum vmPRO 4000 Notice download pdf (Page 15)

Known Issues

Quantum vmPRO Release Notes 15

ID Description Workaround/Resolution

6274 Restarting the VMware Tools service on a

guest VM during an Exchange Recovery may

cause the recovery to stall.

VMware Tools services restart automatically

when the VMware Tool application is updated

or re-installed, or when a user manually

restarts the VMware Tools services.

If the Exchange Recovery stalls

a. Cancel the Exchange Recovery.

b. Manually clean up the Exchange server.

c. Check that the VMware Tools service is

running on the guest VM.

d. Re-initiate the Exchange Recovery.

5882 Internal file systems within vmPRO can

become read-only when the host vmPRO VM

encounters busy I/O errors.

See the solution and workaround presented in the

Solution section of the VMware KB article 51306.

5518 When a Windows user with Domain

Administrator privilege uses the automatic

install option Install or upgrade Quantum

VSS agent to install VSS, the install fails if

UAC is enabled. In a Windows environment,

if the user is not the built-in admin user, then

the following error might be encountered:

Installing Quantum VSS agent

failed (VSS agent installation

failed: QuantumVSS.exe not found

on virtual machine (Q-1056))

On the guest VM, change the User Access Control

setting to Never notify. See the steps in the

Resolution section of VMware KB article 2002995.

5481 SmartMotion backups fail if they are run after

the appliance's system time has been

changed and the vmPRO appliance has not

been rebooted.

When the system time on an vmPRO appliance is

changed, you must reboot the appliance before

running a SmartMotion backup.

5273 When Commvault restores the pancbt.vmdk

file to the staging area, it changes the file’s

size. This file resizing causes the vmPRO

Recovery Wizard to fail.

If you use Commvault with your vmPRO appliance,

the CBT feature should not be enabled for any VMs.

5250 Although you can accomplish a successful

HP Data Protector restore to a DXi NFS

share, vmPRO appliances cannot recover

VMs.

If you use HP Data Protector with your vmPRO

appliance, the CBT feature should not be enabled for

any VMs.

5238 Linked clones are untested and unsupported. Linked clones, which are a special feature of

VMware hypervisors, are not supported. Do not use

this VMware option.

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